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How to add new contacts in bulk

3 minute read                                                                                                                         Beginner​

Adding new contacts to your Glific account​

This feature enables NGO staff to upload a large number of new contacts into their Glific account and mark them opt-in contacts. Doing this will enable NGOs to initiate the first message to these contacts.

Before uploading new contacts:​

  1. Ensure you have prior permission / consent from the contacts to message them through the chatbot.
  2. Ensure the first message being sent to the newly onboarded contacts is the opt-in message

Note​

  1. Contacts get an option to “block or report” a chatbot number when the business initiates the first conversation.
  2. More no of contacts blocking a chatbot for a given message can lead to the reduction in quality rating of the chatbot or sometimes permanent suspension of the chatbot accoun.
  3. Kindly plan to message large number of new contacts in batches to avoid having quality rating of your chatbot reduced or having your chatbot blocked by Meta

How to use​

  1. Go to Manage and Contacts
  2. Find the Import contacts and click Continue
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  1. Download the sample csv and provide the information of the contacts in the format of the sample csv

  2. Select the collection where the contacts will be added (it is advised to add contacts being uploaded in a new collection)

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  1. Check the Opt-in status
  2. Import the csv by clicking on Select file, this allows you to upload the csv file from your computer
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  1. Check the notifications page to see the status of the upload.
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Sample csv and what information to upload​

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  1. Ensure that the country code is present in the phone number.
  2. This feature uploads all the contacts into the platform and does not validate the phone number (if it is less than 10 digits or if the number exists on WhatsApp or no). Any invalid number which gets added, when broadcasted to will not get the message.
  3. Language field is to provide the language preference. Leaving it blank will cause the language preference to be the default language selected in the org’s Glific platform