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How to use the Interactive Message in Flow editor

2 minutes read

Create Interactive messages

1 . Login to Glific.

2 . From left menu list click on interactive msg tab


3 . Click on + Add New button


4 . Enter the details in the form.

1) Title - Title of the interactive message visible of top of the message.

2)Message - The message content you want to send to the user?

3) Select Interactive message type.

a) Quick Reply - choose this option, when quick answers for the question is expected. Like Yes/No.

I) Enter the Text of first button option.

II) Click on add quick reply and add text of another button .


b) List Message - Choose this option, when an option from the list is required to be choose from the list. Like in below example - 10, 12th, Graduation, Post Graduation. etc.

Note - Interactive messages once created either in the form of Quick replies or List, cannot be changed.

I) Enter List Header- this is the text that will appear on the list button, ex. below you see Education.


II) Enter Title of List 1 (you can see in the preview below how list titles and list items will be presented to the users)

III) Enter Title of List 1 item

IV) Enter List Item description.

V) Click on Add another list item link to add another list item

VI) Click on Add another list link to add another list.


5 . Select the Attachment Type- if you want to include an attachment.

6 . Enter Attachment URL

Note: - Markdown characters (*, , i) are NOT allowed in Header and Buttons of interactive messages. It throws error "**_Character policy violated**"


Use interactive Message in Flow editor

1 . Create a flow.

2 . While adding a new node, select send the contact an interactive message action type.

3 . Use dropdown to select the interactive message that you had previously created.

4 . Click Ok.


Sample flow with interactive messages.


Output on chat how it looks after execution.



Interactive messages in different languages.

Please follow below steps to create interactive messages in the different languages.

1 . Click on the edit icon to open the interactive message you have create in default language.


2 . Click on the language link from top add content in the specific language. In this example we are taking Hindi as a language


3 . Enter the translated text in the fields

a) Title

b) Message

c) Reply button / list buttons text.


4 . Click on save button.


5 . The language specific interactive message will execute automatically for the contacts who has set that specific language in their profile.



Note: If emojis are used in interactive messages buttons/responses. Please make sure to copy and paste the whole string along with emojis from interactive messages and paste it wait for response . You need to use has only the phrase option in wait for response to match whole string for valid response.


Note:- Emojis are NOT allowed in the title field of interactive messages. Please avoid using emojis in the title field.


A maximum number of Quick Replies and List items are allowed by WhatsApp in the Interactive messages.

Quick Replies - Maximum 3 Quick replies are allowed.


List items - Maximum of 10 List items are allowed.


Refer below article for more details on interactive messages.