Send message to a staff member
You can use the
Send Broadcast action type to send a message notification to staff members on their WhatsApp number at any time during a flow.
Note: - Staff members cannot be in active session all the time. Always use HSM Templates in Send broadcast action type, to avoid issues in executing the flow.
If there is a use case where staff members needs to be notified about an event, then
Send Broadcast action type is available in Glific. Here's how to use it
1 . Create a flow.
2 . Any time during the flow, when it is required to notify a staff members. Create a new node and select
Send a staff member a message action type from the drop down.
3 . Select the staff members from the dropdown to whom message notification needs to be sent.
4 . Enter the message you want to send .
5 . Click on
ok to save it.
Execute the flow to test it. Staff member will get a message on their registered WhatsApp number.