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ChatGPT using OpenAI APIs

###3 minute read                                                                                                                         Advanced

Using ChatGPT within Glific using the OpenAI APIs

Leverage the capabilities of GPT models developed by OpenAI by using OpenAI APIs.


  1. Create an account in OpenAI platform platform
  2. Create new API keys
  3. Make sure there is enough credit in OpenAI account to allow usage.
  4. Pricing for API calls is as per OpenAI platform pricing
Screenshot 2024-02-07 at 10 50 58 AM

Above is a representative image from the OpenAI platform account

How it will work

  1. Question is asked by the user after the flow is initiated
  2. OpenAI API call is made using webhooks within the flow
  3. Model being called to generate responses is gpt-3.5-turbo-16k
  4. The response to the question is then sent to the user

Steps to follow to set up OpenAI API in Glific platform

  1. Go to Settings, find OpenAI (ChatGPT) (Beta)
  2. Click on is active and paste the OpenAI API key from your OpenAI platform account
Screenshot 2024-02-07 at 10 48 51 AM

Using the webhook for OpenAI API call in a Glific flow

Screenshot 2024-02-07 at 9 59 24 AM

Representative image to explain the steps in OpenAI API calls in a simple flow

Sample flow

  1. Get the user question

  2. In call a webhook node, select function and paste function name as parse_via_chat_gpt

    Screenshot 2024-02-07 at 10 52 49 AM
  3. Share the following function body { "contact": "@contact", "results": "@results", "question_text": "@results.question" }

here question_text is the parameter name corresponding to user question.

Screenshot 2024-02-07 at 10 53 21 AM4. The response from GPT is shown as `@results.webhookresultname.parsed_msg`, in the given example `gpt_response` is the webhook result name.


  1. At present, this is simple question answer with the GPT model gpt-3.5-turbo-16k
  2. Selection of GPT model is not yet customizable from org Glific instances
  3. Additional system prompt is not yet customizable from org Glific instances
  4. Parameters like temperature, top P etc are not yet customizable from org Glific instances

Reach out to the Glific team to flag any further customizations within this functionality