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Call a webhook

3 minute read                                                                                                                         Advanced

Webhook calls are used to communicate with third-party applications within flows. They allow NGOs to receive and handle incoming messages, delivery receipts and other events from WhatsApp in a seamless and automated manner.

Using Webhooks in Glific

Please have a look at the steps to call Webhooks in Glific.

  1. Receive the response from a contact in a variable.


  1. Call Webhook in a node.
    1. Choose to Call a webhook in the dropdown in node action.
    2. Choose POST in response type.
    3. Enter the URL where you want a Webhook connection.
    4. Click on the Post Body tab.
    5. Enter the variables which you want to pass through the webhook.
"contact": "@contact",
"results": "@results",
"Emp_name": "Mohit"
"Emp_age": "@results.age.input"



  1. Click OK to save the changes

Use webhook response in the flows

  1. Let's say you make a webhook call (by using the above steps) and you want to use the response variable in the flow.


For example, if you send a response like a below object

"success_message" : "You are onboarded.",
"status_code": 200

Please note that your webhook should always return a JSON object (not an array).

Then you can use that response as @results.mywebhook.success_message Or if you want to use any other variable then it will be @results.mywebhook.*YOUR_RESPONSE_OBJECT_KEY


Here my webhook is a custom name you defined on your webhook node and success_message is the key of the response object you send back in a webhook call.

Checking Webhook Logs

Once the webhook setup is complete. You can test it by executing the flow in Glific. There may a case, the webhook is not set up correctly and there are some errors in Webhook calls.

Glific has Webhook Logs from where you can check the status of a Webhook call and see if it returned some errors.

  1. Access Flows page from left panel.


  1. Click on the View webhook logs link at the bottom of the Flows page.


  1. Webhook logs page will show the results of your webhook calls with the below details
    1. Time - Time of the webhook call.
    2. URL - The URL which is used in webhook call.
    3. Status - Success / Error
    4. Status Code- Status code returned from the webhook call.
    5. Error - Error is an error returned. NULL in the case of success
    6. Method - GET / POST
    7. Request Header - Request header of the webhook call
    8. Request JSON - JSON of the webhook call
    9. Response JSON - JSON response received from the webhook call.
  2. You can click on the data received in the logs to copy or view the full response.


  1. View will open up the response received in a pop-up window. You can check or copy the text to know more details of the response.


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