3 minutes read

Level: Intermediate

Last Updated: October 2025

Split by Contact Field

• There may be situations where a flow needs to display different responses based on a specific attribute of the contact, such as their age group, location, or registration type.
• These attributes are first stored in contact variables using the Update Contact node type. Once saved, the Split by Contact Field option can be used to check the stored value and guide the conversation along different paths in the flow.

Note: The end user’s response should be saved using the Update Contact node if you want to reuse a specific contact variable across different flows.

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To split the flow based on a stored value, use the Split by Contact Field node.

Sample Use Case

Suppose you want to make a decision based on the age group a contact belongs to. First, save the contact’s age in a contact variable. You can then use this variable in a Split by Contact Field node to branch the flow accordingly.

Step 1: Collect the value

• Add a Send Message node that asks for the required attribute (for example, age or age group).

• In the wait for response node - select has number from the dropdown and provide a result name.

Step 2: Save response to a contact field

• Add an Update Contact node
• Select what to update(users can create a new contact field here) and paste @result.age variable (age is the result name of wait for response node in the given example)

Step 3: Add a Split by Contact Field node

• Insert a Split by Contact Field node where branching is required.
• From the contact field dropdown, select the field saved in Step 2 (age).

Create a branch for each expected value. Example branches for age:

• Branch 1 → 1-12

• Branch 2 → 13-19

• Branch 3 → 20-60

  

Step 4: Implement the logic

• Branch the flow separately for Kids, Teens, and Adults based on the age group split created using the Split by Contact Field node.