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Getting started with communication in Glific

You can start communicating with contact after your Glific account setup is complete.

2 minutes read​

Creating a flow​

  1. Login to Glific with your credentials.

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  1. Click on Flows menu from the left panel.

  2. Click on +Create flow button from top

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  1. Enter the Name of the flow and the Keyword with which you want to trigger/start the flow. and click on Save button.

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Configure the Flow​

  1. You will see your first flow created. Click on configure icon to start adding messages in the flow.

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  1. Flow editor will open up and you will see a button Create Message to create your first message in the flow. Click on the Create Message button.

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  1. Send message node will open up. Type your introductory message in the input box. Click on ok button to save it.

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  1. You will see a node created in your flow editor.

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  1. Mouse over the red dot at the bottom of the node and drag it to create the next node.

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  1. You can receive the response back from your contact at this stage and show it back to contact in a flow.

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  1. There are many question types that are available for you to build up your communication flow with your contacts.

For details, you can refer to the article https://help.textit.com/en/article/sending-messages-with-a-flow-t9sj2w/ published by help.textit for the community. We thank the textit team for publishing it publicly for the community.

or

you can watch videos here https://app.rapidpro.io/video/ Posted by Rapidpro for more details about using flow editor.

Test the flow​

  1. To test your communication flow, click on Preview button from Glific flow edit.

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  1. It will open up a simulator for you to start communicating through the flow.

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  1. Reply from the simulator message input box and you will see the

the response back from your flow.

15 . Publish the flow to start using it with your contacts, after your test is successful.

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  • Publish & Stay - Will publish the flow and keep the flow open in Flow editor.
  • Publish & GO Back - will Publish the flow and take you to the flows listing page.
  • Cancel - Will not publish the flow and keep the flow open for editing

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16 . Note it will show the Last published and Last saved in draft date and time of the flow. Make sure to publish the flow after edits to get the desired results from the flow.

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Video : save and Publish the flows​

https://www.youtube.com/embed/atAgP3HCo0Q?showinfo=0

Video: Revert Changes in Flows​

https://www.youtube.com/embed/Ef-Lc-18ics?showinfo=0

Video: Getting started with automated chat flows​

https://www.youtube.com/embed/KUmiAUOLI2M?showinfo=0