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Getting Started with Glific

2 minutes read                                                                                                               Beginner

You can start communicating with your contacts/ beneficiaries after your Glific account setup is complete.

Video Tutorial: Getting started with Automated Chat Flows

**Please note- This video is recorded with old UI**

Create a Flow

  1. Login to Glific with your credentials.
  1. Click on Flows-->flows menu from the left panel and then click on + CREATE FLOW button from top right corner

Screenshot 2024-03-06 at 4 19 06 PM
  1. Enter the Name of the flow and the Keywords with which you want to trigger/start the flow. It is always good to add Description for the flow (which makes it easy for any teammember to understand about the flow) and Tag (to categorize the flows of same categorize). Click on Save button.

Configure the Flow

  1. You will see your first flow created on the Flows tab. Click on the Configure icon to start adding messages in the flow.
Screenshot 2024-03-06 at 4 22 38 PM
  1. Once the Flow Editor opens up, click on Create Message to create your first message in the flow.
  1. The Send Message node will open up. Type your introductory message in the input box. Click on Ok button to save it.
  1. You will now see a node created in your Flow Editor.
  1. Click on the red dot at the bottom of the node and drag it to create the next node.
  1. You can receive the response back from your contact at this stage and show it back to the contact in a flow.
  1. There are many message types that are available for you to build up your communication flow with your contacts.

Test the flow

  1. To test your communication flow, click on Preview button on the top right of the flow editor screen.
Screenshot 2024-03-06 at 4 29 52 PM
  1. It will open up a simulator for you to start communicating through the flow.

  2. Reply from the simulator message input box and you will see the

the response back from your flow.


15 . Click on Publish button on the top right, to start using it with your contacts, after your test is successful.

  • Publish & Stay - Will publish the flow and keep the flow open in Flow editor.
  • Publish & GO Back - will Publish the flow and take you to the flows listing page.
  • Cancel - Will not publish the flow and keep the flow open for editing

16 . Note- It will show the Last published and Last saved in draft date and time of the flow in the flow listing page. Make sure to publish the flow after edits to get the desired results from the flow.


Change Admin in Facebook Business Account

If needed, one can add new members in the FaceBook business account. Refer the Facebook support article below for more details : Add People to your Business Manager

You can also change the role of the person to admin if needed. Refer the Facebook support article below for more details : Change someone's Role in Business Manager

Reference Articles

Flows : By TextIt
We thank the TextIt team for publishing it openly for the community.

Tutorial Videos

  • 'Revert Changes' in Flows

**Please note- This video is recorded with old UI**


Save as Draft, Revision History, Facebook Admin, Facebook Business Manager