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Keywords are used to start a particular flow from a BOT. When beneficiary sends a specific word which is set as keyword for a flow, that particular flow will start and beneficiary will start getting messages from that flow. Multiple Keywords can be defined with a flow and in different languages. Common keywords used are Hi, Hello, Help, NGO Org Name etc, depending on the purpose of the flow.
How to define a keyword
Keywords can be defined at the time of creating a flow and can also be edited at a later stage.
1 . Click on
+ CREATE FLOW button
2 . Enter the name of the flow and define keywords. Separate the Keywords with coma "," to add more than one keyword in a flow.
Edit icon next to the flow listing page to add or edit the keywords. Keywords are shown below the flow name, to know which keywords are assigned to a flow.
Ignore keywords if checked, is used to restrict beneficiary to enter any other flow from the active (current) flow with use of keywords of another flow.
5 . Click on
Save button to save the modifications done in keywords