Analytics Page

3 minutes read                                                                                                                         Beginner

Analytics page provides out of the box generic insights into your chatbot's metrics

1. Go to Analytics page from the side menu

3. Enter the phone number and password (these are the same credentials that you use for logging into the Glific account). Please enter the phone number complete with the country code.

4. This should take you to the analytics page.

Understanding the Analytics page

1. Filter as per the start date and end date to get the analytics for a specified period of time

2. Use the bookmarks option to add links to other dashboards that you may have set-up to get more detailed insights.

3. Daily contacts and daily conversations shows the numbers of contacts and conversations on a day to day basis. Change the filters to get a shorter or broader view of the contacts or conversations.

Conversations is defined as per WhatsApp business API's defintion : Conversations are 24-hour message threads between you and your customers and are the basis for pricing.

4. most active hour shows the time of maximum activity based on inbound and outbound messages

5. Opt-in and opt-out contacts shows the number of contacts who opt-ed in and opt-ed out in the given timeframe.

6. Inbound messages is the no of messages being received by the chatbot

7. Outbound messages is the no of messages being sent by the chatbot

9. Monthly conversations is the conversations aggregated on a monthly basis
10. Contacts in flows shows the no of contacts in middle of flows in the given time period
11. Monthly flows started is the number of times flows were triggered due to a keyword and business initiated conversations due to broadcasts
12. Monthly flows completed tracks the number of times the started flows were reached to the end by the contacts

13. Total valid contacts shows the number of contacts who have valid phone numebrs
14. Invalid contacts the number of contacts whose phone numbers are either invalid or they no longer exist on WhatsApp
15. Opt-ed in contacts show the number of contacts who have given the permsission to be messaged by the business
16. Opted-out contacts are the ones who did not give the persmission to message or in the given time period decide to opt-out
17. Non-opted contacts are the contacts whose opt-in persmission is not available

18. Incoming message are the number of messages being sent to your chatbot by the users
19. Outgoing messages are the number of messages being sent by your chatbot
20. HSM messages is the number of HSM messages sent to the users
21. Error messages shows the number of messages that were not delivered due to errors in the processing of the messgages