View contact profile and history

There may be a requirement to check the contact profile. NGO users can see the contact profile and access history from the Glific interface.

View contact profile

1 . Login to the Glific and click on the chats tab from the left panel.

2 . Search the contact from the name of the contact or phone number from the right panel.

3 . From the top bar click on the down arrow (next to the contact name) and click on View contact profile link

4 . Contact profile page will open up. You can check the below details of contact.

i) Name - **_Contact Name will be shown in chat screen and view profile page screen is the one which is set in the flow with_ `@contact.fields.name` **_variable, by the contact. If the name is not updated with the_ `@contact.fiels.name`**_variable, the name will be picked from_ `@contact.name`**_(WhatsApp name set by the contact) variable._**

ii) phone number

iii) Provider status / Optin Staus - ( _if contact is optin and can receive HSM templates_)

iv) Language - ( contact's preferred language). NGO users also can change the language and save it to update the  language preference of contact.

View contact History

1 . Scroll down the contact profile page.

2 . Click on the show more button to see the older history of the contact.