FAQ

📄️ Find opt-in link of our NGO

1. Login to your Gupshup account from https://www.gupshup.io/developer/home

📄️ Check if contact is not opted in

Check if there is stop icon in the contact messages. If it is there, contact is has not opted in, please ask contact to send optin keyword to the BOT.

📄️ Check if user is opted-in in the flow

You can use variable @contact.optin_status to check. It will return True if user is opted it otherwise return False.

📄️ Change admin in our FB business account

Refer this article Change access and permissions for a business account

📄️ Update my profile picture of BOT

You can update the profile picture of your BOT account of WhatsApp from Gupshup settings page. - _Go to Home >>Dashboard >> Profile settings._

📄️ Make sure flow is not interrupted if contact sends any keyword in between the flow.

Select the Ignore Keyword check box from edit flow screen to make sure the flow should not be interrupted in between if user sends keyword of another flow.

📄️ Make a flow inactive

You can inactivate a flow, which is not in use. This will prevent the flow from executing if a user enters keyword mapped to it.

📄️ Format the text in messages.

Basic WhatsApp text formatting option are available in flow editor. Refer this article for more details

📄️ Send a link of a specific flow to new contacts to join the BOT

You can configure a link like below and send to the contacts through SMS or emails.

📄️ Get upload attachment option in Send message

To get upload attachment option, one needs to setup GCS and make it active in Glific.

📄️ Give permissions to individuals in Google Cloud Storage GCS

1 . Go to google console (https://console.cloud.google.com).

Currently in Glific, the bulk contact uploads can only be performed by the Glific Tech team. NGOs can use the discord channel or any other communication medium to share the required details with the team. The team requires all the list of contacts with specific details in an Excel format sheet. Once the required sheet is available it takes 24hrs or less to add them to the NGOs Glific account.

📄️ Display Name, Picture & Guidelines for ChatBot

- Add Display Picture

📄️ Create a flow to capture multiple answers for a single question

While creating a program you might have a requirement to capture multiple answers for a single question. This requirement doesn't work with interactive messages but you can still use regular text to accomplish this.

📄️ Check WhatsApp Quality Rating and Messaging Limits

Check Whatsapp Messaging limits

📄️ Read Receipts

The read receipts data is important for tracking user engagement. It lets you categorize the status of different messages you've sent into Sent, Delivered, Read (blue tick)etc

📄️ Find the QR Code of BOT for opt-in contacts.

1. Login to your Gupshup account

📄️ Gupshup wallet balance and Usage

Recharge Gupshup Walltet

📄️ Update collection with bulk contacts or contact fields

1 . Login to Glific

📄️ Get a data of a particular flow from BigQuery

- Login to your Google account https://console.cloud.google.com/

📄️ Get WABA ID

1. Login to your Gupshup account.

📄️ How to get Green Tick in Whatsapp Business

By displaying the green tick badge, WhatsApp enables users to swiftly spot official brand accounts on the platform. This badge confirms the account's authenticity as it is WhatsApp-verified, assuring users that it genuinely represents the claimed company.