How do I... | Glific

📄️ Find opt-in link of our NGO

1. Login to your Gupshup account from https://www.gupshup.io/developer/home

📄️ Check if contact is not opted in

Check if there is stop icon in the contact messages. If it is there, contact is has not opted in, please ask contact to send optin keyword to the BOT.

📄️ Check if user is opted-in in the flow

You can use variable @contact.optin_status to check. It will return True if user is opted it otherwise return False.

📄️ Change admin in our FB business account

If need one can add a new members in the FaceBook business account. Refer below FB support article for more details

📄️ Update my profile picture of BOT

You can update the profile picture of your BOT account of WhatsApp from Gupshup settings page. - _Go to Home >>Dashboard >> Profile settings._

📄️ Make sure flow is not interrupted if contact sends any keyword in between the flow.

Select the Ignore Keyword check box from edit flow screen to make sure the flow should not be interrupted in between if user sends keyword of another flow.

📄️ Make a flow inactive

You can inactivate the flow, which are not in use. This will prevent not to execute the flow if user enters keyword related to it.

📄️ Notifications for system errors

Check the notifications tab to know if there's any error while executing the flows or any other parts of the application.

📄️ Add new language in the flow editor.

To add new language in Flow editor, add it from the organisation setting screen.

📄️ add contacts from a flow in a collection.

Add beneficiaries to collection ( automatically from flows)

📄️ Format the text in messages.

Basic WhatsApp text formatting option are available in flow editor. Refer https://faq.whatsapp.com/general/chats/how-to-format-your-messages/?lang=en for more details

📄️ Send a link of a specific flow to new contacts to join the BOT

You can configure a link like below and send to the contacts through SMS or emails.

📄️ Get upload attachment option in Send message

To get upload attachment option, One needs to have GCS setup and active in Glific.

📄️ Give permissions to individuals in Google Cloud Storage GCS

1 . Go to google console (https://console.cloud.google.com).

Currently in Glific, the bulk contact uploads can only be performed by the Glific Tech team. NGOs can use the discord channel or any other communication medium to share the required details with the team. The team requires all the list of contacts with specific details in an Excel format sheet. Once the required sheet is available it takes 24hrs or less to add them to the NGOs Glific account.

📄️ Add the display Name of the BOT number and show it to end-users

Add Display Picture - https://support.gupshup.io/hc/en-us/articles/360011977580-How-to-change-display-picture-

📄️ Create a flow to capture multiple answers for a single question

While creating a program you might have a requirement to capture multiple answers for a single question. This requirement doesn't work with interactive messages but you can still use regular text to accomplish this.