Chats

###3 minute read                                                                                                                         Beginner

Chats: This section on the left side is highlighted, indicating that the user is currently viewing the chat interface.

Chat Window: The central part of the interface shows an ongoing conversation with a particular contact.

Contacts: On the right side, there is a section titled 'Contacts' listing different contacts who have been interacted. The 1st highlighted part in the image enables you to search conversations by name, keyword, label, staff, collection name, and date range. This feature helps streamline your search process and refine results based on specific criteria.

The second highlighted part in the image provides insights into the status of contacts, indicating the number who have opted in, opted out, and other relevant metrics.

All - Shows all contacts. Not Replied - Shows contacts list whose messages were read but not replied to yet. Not Responded - Shows contacts who have not responded yet to the messages.

You can read more about this here

Collection: Collections in Glific are like folders where you can gather a bunch of users together. Once you have them in a collection, you can send messages to everyone in that collection all at once. It is a handy way to keep things organized and communicate efficiently with different groups of users.You can find more details here

Saved Searches : The saved searches are visible.

Session Timer : You can also come to know the session timer for a particular contact in top right corner of the screen

Shortcuts:

The handy shortcuts like Speed Send, Templates, and Interactive Messages are present in the bottom part of the chat screen. These shortcuts make messaging quicker and easier. Speed Send helps you send messages faster, Templates let you use pre-made message formats, and Interactive Messages allow you to engage users more dynamically. They are like quick buttons that save you time and effort while communicating with users.

Preview Button:

A green phone-like icon towards the right bottom end is present which acts as a preview button. When you click on it, you can see how your chats will actually look on a phone screen. It is like a sneak peek feature that lets you visualize how your messages will appear to users, helping you fine-tune your communication for a better user experience.