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Glific supports multiple languages to communicate with contacts in different languages. It enables global reach, personalization & localization, inclusivity, efficient customer support & satisfaction
- Start creating a new flow in the flow editor. Refer Getting started with communication in Glific to know more about how to create flows.
Languages available to communicate
- Click on the
configureicon on your new flow.
- Verify the languages are available to create a flow.
Create flow in a different language
- Click on the
languageoption to add translation of the message for that language.
- Click on the message you want add another language support for.
- Enter the message text in the selected language and click
OKbutton to save it.
- Your message is saved. You can repeat the process for all the languages and all the messages.
- You can click on the
defaultlink to see the message again in English
To add more languages in flow editor please refer to Add a new language in the flow editor.
Test the flow in a different language
To test the flows in different languages, the user needs to change the language preference of the contact who is testing. And then execute the flow, which needs to be tested.
There are two ways to change the language.
1 . Type language and send it to BOT (it will execute the language flow ) and change contact language.
2 . Change the contact language from the user's profile.
a) Click on the View Contact Profile.
b) Change the language from the dropdown.
For details, you can refer to the article https://help.nyaruka.com/en/articles/4207750-changing-the-default-flow-language published by the Nyaruka team for the community. We thank the Nyaruka team for publishing it publicly for the community.
Glific by default uses English language for its interface. A staff can change the interface language to other languages if they wish to use other languages.
How to change the language of your interface.
1 . Login in your Glific account.
2 . Click on
Profile icon from left menu .
3 . Click on
My Account menu item
4 . On
My Account page click on the
change interface language dropdown to select the available languages for interface.
5 . Interface language is changed in your preferred language.
Add new Language in Flow Editor
To add new language in Flow editor, add it from the organisation setting screen.
Steps to add new language in the Flow editor.
1 . Click on
settings icon from bottom left corner.
2 . Click on
edit icon in Organisation tab.
3 . In supported languages section click
arrow icon to open the drop down. Click on the checkbox next to the language you want to add in your flow editor.
4 . Click on
Save button to save the changes.
5 . Verify the new language added in the flow editor