Flow Overview

5 minutes read

Level: Beginner

Last Updated: October 2025

Flow Listing Page

You will be taken to the Flow Listing Page on clicking the Flows tab in the Left Panel. All the Flows created will be listed here.

Flow Listing Page Buttons

1. Configure - The CTA buttons in Flow Editor page on clicking Configure are as follows :

   • Save as Draft : This lets you save a draft of the flow you just configured. This lets you save the progress whenever you make changes to a flow before publishing it. This will be helpful for testing out the changes you make in a flow.

   • Publish : By publishing a flow, you will be able to make a flow public. Anyone who prompts your chatbot with the correct keyword will be able to access your flow.

   • Preview : The Preview feature displays a Flow Simulator with the Whatsapp Interface. It shows the flow from the eyes of an end user and you'll be able to understand how the various nodes look like in Whatsapp. This feature enables you to test out your flows without needing to do it from your Whatsapp app in mobile or web.

   • Revision History : Version Control in Glific is enabled through Revision History. It creates a list of versions based on the changes you've made to a flow. If in case you end up having a faulty flow, you will always be able to go back and revert it to the last working version/ any version of your liking.

   • Reset Flow Counts : The reset flow counts will refresh the node and the tracking of how many times a node was triggered for users.

2. Make a copy : This will help you to duplicate a particular flow.

3. Export & Import Flow : This feature will help you when you want to transfer some flow from one particular BOT to another. Read more details here

4. Edit :

   • Name & Keywords : Assign any unique name and keyword to the flow.

   • Ignore Keywords :Once it is enabled, this feature restricts beneficiaries from entering any other flow apart from the active one, using keywords from another flow. You can read more about this here

   • is active? : It is crucial to activate the flow.

   • is pinned? : will pin your flow so that it appears at the top of the Flow section for easy visibility

   • Run this flow in the background + Background Flows : Sometimes, you might need to send automated messages alongside the usual flows or manual interactions. For instance, you may want to send weekly or bi-monthly updates while also allowing daily interactions with the bot. In such cases, you can plan these activities separately in the background while keeping the other flows unchanged. Read more here

   • Skip Validation : Check this box while sending results that are generated dynamically (not pre-defined in the flow). This is helpful while using the resume Flow API and the flow doesn’t already have those results set up. It lets the flow continue without checking if those result fields were expected.

5. Delete : The delete option will completely remove/ erase that particular flow from the flow list

Create Flow :

After selecting + Create Flow you will get two option :

1. Create from Scratch - This will directly lead to the page for creating a new flow.

2. Create from Template - This will take to a page listing pre-designed "Template flows” that can be reused.

Under Actions, there are two buttons: View it and Use it.

1. View It

a) Clicking View it will navigate to the flow details page, where one can see the flow name, keyword, description,etc.

b) All buttons except View will be disabled, as this flow is meant for review and learn.

c) Clicking View will take you to the flow details page, where you can see each node and its purpose, along with explanations of their importance and use on sticky notes.

2. Use It

a) Clicking Use it will create a copy of the same template flow, allowing you to enter a name, keyword, description, and other details according to your preference.

b) Simply click on Configure, make any necessary edits to the flow, and then publish it.

c) After publishing the flow, it will appear in the active flows section.

Filter Option: Active, Inactive and Template Flows

• The filter option feature toward the left side under Flows heading will help to check the Active and Inactive and Template Flows

• The Template flows can be reused but not altered.

• The upwards arrow will give the information on the descending order of the flows created, last published.

Share WhatsApp links to your flows

Once the flows are created, the next and the most important step is to share the links or QR codes that invite your beneficiaries to start the chat with your chatbot number on WhatsApp

You can generate these WhatsApp keyword encoded links by clicking on the "share" icon.

This opens the window with the WhatsApp link and QR code for the associated keywords with a flow. Use the dropdown to select the keyword for which the link and QR code should be generated.

Note: Clicking on the keyword links brings the contact to the WhatsApp chat with your chatbot with the keyword typed, The users must be explicitly instructed to click "Send" button on WhatsApp to start the conversation with the chatbot.